- The real perception of a customer focused organisation
An 1800/1300/13 service number programmed to make it cheaper for customers
to call demonstrates a companys desire to fully engage with their
- Increased client feedback
A cheap and accessible 1800/1300/13 service number can easily generate
increased customer feedback. This valuable information could be then
used to adapt products or improve services, which in turn can induce
greater customer loyalty.
- Ease of relocation
Any new physical address due to relocation still retains the single,
nationwide point of contact that is your valued 1800/1300/13 service.
Enhanced savings can also accrue when not having to alter your phone
numbers on business cards, letterheads etc.
- Easy recall equals more customer interaction
A 13 number has only four digits after the 13, and 1300/1800 numbers
have six digits, meaning a customer need only remember a maximum of
six digits, no matter where they are calling from, as opposed to the
10 digit phone number they would otherwise have. This could easily translate
into increased inquiries and/or sales.