A single, nationwide point of contact for your customers
Inbound services, namely 1800 and 1300/13 services, are THE way of making
it easy for customers to contact your business. Anywhere; anytime. For
new or existing customers, theyre convenient, consistent and easily
recalled. Your business need not miss that sale, referral, inquiry, feedback
etc ever again.
And the customised routing options available with 1800 and 1300/13 calls
allows you to seamlessly administer, analyse and report telephone traffic
to your business like never before. The potential for reduced operating
costs, speedier client relations and enhanced sales is obvious.
How does it work?
The 1800/1300/13 inbound service is, in itself, a call diversion system.
When a customer phones your 1800 or 1300/13 number they are actually diverted
to a third number not displayed to the caller. Calls can be diverted depending
on the phone number being called from or the location of the caller, and
can be further re-directed if the destination number is busy or not answering.
Whats the difference between 1800 and 1300/13 numbers?
Not much. The only significant difference is how the call cost is divided.
The cost of calls to 1800 numbers is paid by you, the business owner of
that number. Cost of calls to a 1300/13 number is shared by both the caller
($0.25) and the business.
Calls to either 1800 or 1300/13 can be made from any telephone in Australia.
This includes mobiles. However, mobile phone users generally incur a surcharge
from the service provider regardless of the number called.