A single, nationwide point of contact for your customers

Inbound services, namely 1800 and 1300/13 services, are THE way of making it easy for customers to contact your business. Anywhere; anytime. For new or existing customers, they’re convenient, consistent and easily recalled. Your business need not miss that sale, referral, inquiry, feedback etc ever again.

And the customised routing options available with 1800 and 1300/13 calls allows you to seamlessly administer, analyse and report telephone traffic to your business like never before. The potential for reduced operating costs, speedier client relations and enhanced sales is obvious.

How does it work?

The 1800/1300/13 inbound service is, in itself, a call diversion system. When a customer phones your 1800 or 1300/13 number they are actually diverted to a third number not displayed to the caller. Calls can be diverted depending on the phone number being called from or the location of the caller, and can be further re-directed if the destination number is busy or not answering.

What’s the difference between 1800 and 1300/13 numbers?

Not much. The only significant difference is how the call cost is divided. The cost of calls to 1800 numbers is paid by you, the business owner of that number. Cost of calls to a 1300/13 number is shared by both the caller ($0.25) and the business.

Calls to either 1800 or 1300/13 can be made from any telephone in Australia. This includes mobiles. However, mobile phone users generally incur a surcharge from the service provider regardless of the number called.